Job Opportunities: Customer Service Representative (CSR)

Bell Plumbing and Heating is accepting applications for an in-bound customer service position.

Overview: This position is responsible for answering inbound calls and setting up appointments for plumbing and heating service as well as billing customers for work completed.

Knowledge, Skills & Abilities:
· 3 years Customer Service Experience required, Plumbing or Heating Customer Service a plus
· Computer Skills: Microsoft Office: Excel, Word, Outlook
· Ability to learn and adapt to proprietary software
· Effective written and oral communication
· Energetic with a positive attitude a must
· Prioritizing to meet job needs
· Strong Customer Service skills
· Willingness and ability to learn other job functions to help in a team environment.

Specific Responsibilities
· Answer incoming calls from customers requesting service
· Concisely enter service order information into company computer system
· Complete service order billing and payment application, mailing invoices when necessary
· Create / Update Customer accounts as necessary
· Cover receptionist duties during breaks, lunches, days off
· Other duties deemed necessary by management to promote customer satisfaction and growth