Bell Customer Review
We have just received a really great review from a customer that we wanted to share. Â This is from John B. in Aurora, who had a problem with his heater last month on a cold Sunday morning. Â Here’s what he had to say about his experience with us. Â Thanks for sharing, John, and we’re glad we could help.
“I wake up this morning and it’s 52 degrees in the house. Â The thermostat sets back at night, but not that much! Â Nothing I do at the thermostat makes the furnace wake up. Â I go downstairs and can see the pilot is on, but beyond that I’m lost. Â Uh oh, it’s 6:30am Sunday, it’s January, and my furnace is broken. Â I resist the urge to strike it with a large heavy object.
I call about a half dozen firms that advertise 24/7 emergency furnace repairs for standard rates. Â Yeah, they’ll all come out; no they can’t say when they’ll be here but it will be no sooner than mid afternoon and maybe as late as early evening. Â The only one who will make an appointment gives me a window between 5pm and 7pm. Â No thanks, it’s cold in here.
I remembered that about six years ago Bell Plumbing and Heating had fixed my central A/C for a reasonable price. Â It’s still plugging along. Â So I called them. Â Yes, they work Sundays for double their normal rates. Â They can be here in an hour.
Right on schedule, a really nice guy named Jeff is in my basement and 15 minutes later I have heat pouring from my vents. Â He even let me look over his shoulder, and patiently explained to me what was wrong, and how the part he was replacing worked. Â Total bill – $238.00, including the $15 part. Â Not cheap, but less than twice what the other places were going to charge me just to come out and diagnose the problem. Â Plus, I didn’t have to spend my day in a jacket, gloves and hat waiting for the furnace guy.
My wife has stopped complaining about the cold, and my dog is sleeping peacefully next to the vent in the den. Â Life is good!”
If you’ve had a good experience with Bell, let us know on our Yelp.com page here. Â If you haven’t had a more than satisfactory experience, please call us at (303) 757-5661Â and let us know personally so we can do everything in our power to fix it. Â The plumbing and heating business is one that relies on positive word-of-mouth reviews from customers, and responding to feedback from our customers is one of the ways we’ve stayed in business since 1926.